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About bad connection of MT4 in some customers

Thank you for your support. This is the GEMFOREX Secretariat.

Today, we would like to report about the MT4 connection failure that occurred on 2019/4/10.

Yesterday in the following time zone, it was difficult for some customers to connect to our MT4 account.

MT4 server time
From 2019/4/10 around 11:00 to 2019/4/11 around 01:00

The cause is that the MT4 server have been hit by a huge traffic attack.

The staff in charge of our system have taken care of the problem, and can now be used normally as of 2019/4/11.

We apologize for any inconvenience this time.

If you have any questions about trading in this relevant time zone, please contact our support office.

We are very sorry for the inconveniences, but a lot of inquiries are expected and there may be delays in our communication. We hope for your understanding.

This ends the notice for today.

Thank you.

2019-04-11|GEMFOREX Informaiton