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Notification of New Year’s Holiday Period

Today, we would like to inform you of our New Year holiday period.
This is an important notice, so please read it to the end.

Please read the following information regarding the New Year holidays.

●New Year’s holidays business hours

・Deposit processing operations
~Thursday, December 30, 2021: Normal business hours
2021/12/31 (Fri.) – 2022/1/3 (Mon.): Only domestic bank transfers in Japan will be suspended. 
From Tuesday, January 4, 2022: Normal business hours

* Please note that due to the bank’s business hours, deposits will be reflected in your account on or after Tuesday, January 4, 2022, and there may be a longer time lag than usual. 

Other deposit methods will be accepted at any time.

・Withdrawal services
Withdrawal requests will be accepted at any time, but transfer requests will be processed on the following schedule.
~Thursday, December 30, 2021: Normal business hours
2021/12/31 (Fri.) – 2022/1/3 (Mon.): Closed all day
From Tuesday, January 4, 2022: Normal business hours

*Please note that due to the bank’s business hours, the process of withdrawing funds will be arranged sequentially after Tuesday, January 4, 2022, and there may be a time lag compared to normal.

・Customer support service
~Thursday, December 30, 2021: Normal business hours
2021/12/31 (Fri.) – 2022/1/3 (Mon.): Closed all day
From Tuesday, January 4, 2022: Normal business hours

*Inquiries received during the holiday period will be responded to sequentially on or after Tuesday, January 4, 2022, so please understand that there may be a longer time lag than usual.

That’s all for today’s guidance.   

If you have any questions, please contact us via clicking here.

Thank you for your patience.

2021-12-27|GEMFOREX Informaiton